Effective from 20 July 2026
1.1 These general terms of business (the "Terms") govern the relationship between the Operator (Provozovatel) and the Creator (Tvůrce) in connection with the use of the creatorbox platform. 1.2 The operator of the creatorbox platform is ANAX HOLDING, s.r.o., Company ID (IČO) 108 76 197, with its registered seat at Příkop 843/4, Zábrdovice, 602 00 Brno, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Brno, file no. C 123363 (the "Operator"). Contact: hello@creatorbox.cz. 1.3 For the purposes of the Terms: - "Platform" means the creatorbox software service available at creatorbox.cz and related domains. - "Creator" (Tvůrce) means a business or a natural person aged 18 or over who sets up an account and offers their own Products through the Platform. - "Buyer" (Kupující) means a person who acquires a Product from a Creator through the Platform. - "Product" means digital content, an online course, a ticket, a membership (Club), a booking, or other performance offered by a Creator. - "Creator's Sale Terms" (Prodejní podmínky Tvůrce) means the terms of sale under which a Creator offers Products to Buyers (formerly referred to as "Part B"). - "Stripe" means the payment services provider (Stripe Payments Europe, Ltd.) that processes payments. - "Price List" (Ceník) means the current overview of plans and fees published at creatorbox.cz (Pricing section). 1.4 The following form an integral part of these Terms: the Data Processing Agreement (DPA), the List of Processors (creatorbox.cz/zpracovavame), and the Price List. In the event of a conflict, the following order of precedence applies: DPA (personal data) > these Terms > the Price List.
2.1 The Platform is a technical tool. The Operator provides software and leases the Creator the technical infrastructure that enables the Creator to create, offer, deliver, and manage their own Products. 2.2 The purchase agreement for a Product is formed directly between the Creator, as seller, and the Buyer. The Operator is not a party to that agreement, is not the seller or a co-seller, and does not sell the Creator's Products. 2.3 The Creator deals with Buyers under its own Creator's Sale Terms, which are made available to the Buyer before the purchase is completed. 2.4 Seller status. Upon registration (and upon any change), the Creator truthfully declares whether it offers Products as a business or not. The Operator displays this declaration to the Buyer before the purchase agreement is concluded. If the Creator offers Products as a non-business (consumer), the Operator will notify the Buyer, before purchase, that consumer-protection laws do not apply to the purchase. 2.5 Division of duties. Duties owed to the Buyer under the Product agreement (pre-contractual information, delivery, documents, complaints, withdrawal from the contract) are performed exclusively by the Creator. The Operator provides the Buyer only with the technical operation of the Platform. 2.6 Ranking and visibility. Where lists of Creators or Products are displayed on the Platform, they are ordered according to a parameter selected by the user: registration or publication date (Newest), number of followers or subscribers (Most Popular), or number of published Products (Most Content). The main parameters determining ranking are therefore recency, popularity, and volume of content, weighted according to the selected sort order. The Creator's chosen plan or any other payment has no effect on ranking; the Operator does not offer paid priority placement. If the main ranking parameters change, the Operator will update the Terms accordingly (Art. 19). 2.7 Territorial scope. The Service is intended for Creators established or resident in the European Economic Area. Within the EEA, the Operator does not apply differing conditions of access on grounds of nationality, place of residence, or place of establishment.
3.1 A Creator account may be set up only by a person aged 18 or over with full legal capacity. The Operator may refuse to set up an account, or may cancel an account, if it comes to light that this condition is not met. 3.2 By creating an account, the Creator confirms that it has reviewed and agrees to these Terms. An account cannot be set up without this agreement. 3.3 The Creator provides true and complete information and keeps it up to date. The Creator is responsible for securing its access credentials and for all activity on its account. 3.4 Information on contract formation. The contract is formed electronically by completing the registration form and confirming agreement to the Terms; the individual steps are clear from the registration interface, and entered data can be checked and corrected before submission. The contract is concluded in the Czech language. The version of the Terms in effect on the date of formation is sent to the Creator by email, and the current version is permanently available at creatorbox.cz/podminky; the Operator stores the concluded contract and will make it available to the Creator on request.
4.1 The Creator is responsible for its Products, their description, price, availability, and performance, and for compliance with applicable law, in particular consumer-protection, copyright, and tax law. 4.2 The Creator represents and warrants that it is entitled to offer the Products and that their content does not infringe the rights of third parties or applicable law. Where the Creator offers Products on a continuing basis for profit, the Creator is responsible for holding the relevant trade/business authorisation. 4.3 The Creator acts as seller towards Buyers and fulfils the statutory obligations owed to them (pre-contractual information, proof of purchase, handling of complaints, withdrawal from the contract, etc.). Where the Buyer is a consumer, the Creator will in particular: provide the required pre-contractual information, give notice of the right of withdrawal including the model withdrawal form, and, for digital content supplied before the withdrawal period expires, obtain the Buyer's express consent to the content being made available together with an acknowledgment that the Buyer thereby loses the right of withdrawal, with subsequent confirmation on a durable medium. The Platform provides technical tools for these steps (a checkbox at checkout, confirmation emails); the Creator is responsible for their correct use. 4.4 Reviews. Where the Platform allows Products to be rated, only Buyers who actually purchased the Product through the Platform may submit a review (verified review). The Operator does not edit reviews and does not publish fabricated reviews; reviews that violate Art. 5 may be removed under the procedure in Art. 18.
5.1 The Creator grants the Operator a non-exclusive right, unlimited in time and territory, to store, process, display, technically adapt (e.g. previews) and transmit the content of the Products to the extent necessary to operate the Platform. The right ends when the content is removed, except for: (a) content already purchased by Buyers, for which the right continues to the extent necessary to preserve their access to the purchased performance (Section 10.5); (b) backup copies for the duration of the regular rotation cycle (no longer than 90 days, see the DPA); and (c) statutory archiving obligations. 5.2 It is prohibited to publish content that is unlawful, infringes the rights of third parties, spreads hatred, is sexually explicit without appropriate access restrictions, or otherwise conflicts with the terms of use. 5.3 The Operator does not review content in advance and bears no responsibility for it. However, the Operator is entitled to remove or restrict content and suspend an account where it violates the Terms or the law; in doing so it follows the procedure in Art. 18 (reporting of content). 5.4 Prohibited content and conduct. It is prohibited to offer, publish, or distribute on the Platform any content or performance that in particular: - is unlawful or incites unlawful conduct; - infringes the intellectual property rights of third parties (unless the use is lawful, e.g. under a licence or a statutory exception); - is offensive, spreads hatred, or discriminates; - contains pornography or other explicit adult content that is not properly labelled with access restricted (see Art. 16), or promotes prostitution or similar services; - contains gratuitous violence; - involves lotteries, betting, or chance-based prizes without the relevant authorisation; - falls under Stripe's prohibited or restricted businesses (the list is available on Stripe's website); - endangers the security of the Platform or unlawfully interferes with its operation. 5.5 Objectionable content may be reported to hello@creatorbox.cz, which also serves as the point of contact under the Digital Services Act (DSA); communication is available in Czech and English. The procedure for handling reports and measures taken is set out in Art. 18.
6.1 As part of the Service, the Operator leases the Creator technical infrastructure for storing, hosting, and delivering the Creator's Products to Buyers. 6.2 Delivery of Products to Buyers is carried out by the Creator using the leased infrastructure. The Creator alone decides what is delivered, to whom, and on what conditions: delivery takes place automatically according to the configuration set by the Creator (publishing the Product, access settings, pricing and delivery rules). The Operator does not approve or decide on individual deliveries and acts solely as a technical provider following the Creator's instructions; the Operator may intervene only for the reasons set out in Art. 18 (unlawful content, breach of the Terms). 6.3 The consideration for the Service (including hosting and delivery) is the applicable fee under the Price List and/or a commission on transactions. Under the free plan, hosting is provided as part of the Service paid for through commission.
7.1 Buyer payments are processed by Stripe. The Creator enters into its own contractual relationship with Stripe and acts as the merchant of record on its own Stripe account (direct charges). The proof of payment issued to the Buyer is issued in the Creator's name, and the Creator's designation appears on the Buyer's card statement. 7.2 The Operator does not hold Buyer funds and does not interfere with the flow of money; from each transaction the Operator is entitled only to the platform fee (commission) under the Price List (Free 13%, Standard 7%, Profi 3%, Studio 0%), which is collected via Stripe as an application fee on the Creator's transactions. 7.3 Payouts to the Creator are made by Stripe to the Creator's bank account under Stripe's terms. 7.4 Refunds to Buyers are made exclusively by the Creator as seller (using the Platform's tools or the Creator's own Stripe account); the Operator does not issue refunds to Buyers on its own initiative and without the Creator's instruction, unless required to do so by law or an enforceable decision. Complaints and refunds are governed by the Creator's Sale Terms. Any chargeback is borne by the Creator's Stripe account. Where a payment is refunded to a Buyer, the Operator's commission is refunded proportionately as well. 7.5 Negative balance. Where a negative balance arises on the Creator's Stripe account as a result of refunds, disputes, or chargebacks, the Creator is obliged to settle it; the amount may be set off against future payouts. 7.6 Prohibition of circumvention. The Creator must not invite Buyers to pay outside the Platform (e.g. by publishing bank details for direct payment) in order to circumvent the commission. Such conduct constitutes a material breach of the Terms. 7.7 Change of entity. Should the Creator wish to change the entity under which it offers Products (e.g. from a sole trader to a company), it must request this in advance at hello@creatorbox.cz; the change is subject to verification and to Stripe's conditions.
8.1 The Operator is responsible for taxes, including VAT, relating to its own fees (commission, plan fees, and other fees under the Price List). The Operator will issue the Creator a monthly tax document for fees and commission; if the Operator is a VAT payer, fees and commission are charged with VAT at the statutory rate. 8.2 Supplier of the Products. For the purposes of electronically supplied services and the supply of digital content, such performance is provided to Buyers by the Creator, in its own name and for its own account, through the Platform. The Creator is expressly identified as the supplier on the proof of purchase issued to the Buyer (Art. 7.1), sets the price and conditions of sale itself (Creator's Sale Terms), and carries out delivery using the leased infrastructure under Art. 6.2. The Operator is not the supplier of the Products. 8.3 Collection of transaction taxes. In jurisdictions and to the extent that applicable law imposes an obligation on the Operator to collect transaction tax from Buyers (e.g. as a so-called deemed supplier), the relevant tax will be added to the Product price (it will not be deducted from the amount due to the Creator), the Operator will collect and remit it to the relevant tax authority, and a record of the tax collected will be made available to the Creator in the revenue overview. The Operator will notify the Creator in advance of activating this mechanism for a given jurisdiction. 8.4 The Creator is solely responsible for its own taxes, including income tax and VAT on the sale of its Products, and for the related invoicing and tax documents issued to Buyers. The Creator must assess for itself which tax obligations apply to its sales - in particular, for electronically supplied services to Buyers in other EU member states, any obligation to register as an identified person or to use the One Stop Shop (OSS) scheme - and must fulfil those obligations; consultation with a tax adviser is recommended. 8.5 Reporting (DAC7). The Operator is a reporting platform operator under EU Directive 2021/514 (DAC7) and Act No. 373/2022 Coll. The Creator undertakes to provide and keep up to date complete identification and tax information, in particular: name, primary address, tax identification number (TIN) and the state that issued it, Company ID (IČO), VAT ID (if assigned), date of birth (for natural persons), and a financial account identifier for payouts. The Operator reports this information and the Creator's income earned through the Platform once a year (by 31 January for the preceding calendar year) to the competent tax authority and will provide the Creator with a copy of the reported data; the Operator verifies the accuracy of the data to the extent of the means available to it (in particular by verifying the VAT ID in the VIES system and identification carried out by the payment services provider). If the Creator fails to provide the required data even after two reminders within 60 days of the first request, the Operator will close the Creator's account or suspend payouts until the data is provided; this is a statutory obligation of the Operator. The Creator's own tax obligations are not affected by this.
9.1 The Operator offers a free plan (Free) and paid plans (Standard, Profi, and Studio) under the Price List. 9.2 Paid plans renew automatically for the agreed period (usually monthly). The Creator may cancel the subscription at any time directly in the app, effective at the end of the current billing period. A downgrade to a lower plan takes effect from the next billing period. Unless the Creator is a consumer, amounts already paid for the current period are not refunded. 9.3 Consumer withdrawal. If the Creator is a consumer (a natural person not acting in the course of business), they have the right to withdraw from the paid-plan contract within 14 days of its first conclusion; this statutory right does not apply to subsequent automatic renewals. Withdrawal can be made by email to hello@creatorbox.cz, for example using the model form (Annex 1, available at creatorbox.cz/odstoupeni). If the Creator withdraws after the provision of the service began with their express consent, the Operator will refund the amount paid less a proportionate part of the price for the service provided up to the moment of withdrawal, within 14 days and by the same means used for the payment. The right to withdraw lapses once the service has been fully performed for the given billing period. Ordinary cancellation and plan changes are carried out in the app under Section 9.2; the statutory right of withdrawal is not affected. 9.4 The Operator will announce any price change to paid plans at least 30 days in advance by email and in the app. The change will apply from the next renewal; the Creator may terminate the contract, before the price change takes effect, with effect from the date on which renewal would otherwise have occurred. 9.5 Membership (Club). Where the Product is a membership (Club) or other recurring performance, it is arranged by the Creator directly with the Buyer; the conditions for renewal, cancellation, and access form part of the Creator's Sale Terms. The Buyer's access to member content lasts for the duration of active membership and, after its cancellation, until the end of the paid period.
10.1 The Creator may at any time request cancellation of its account through the account settings or by email at hello@creatorbox.cz; the Operator will process the request without undue delay. 10.2 Suspension and restriction. The Operator is entitled to suspend or restrict an account, or parts of it, in the event of a breach of the Terms or the law. At the same time as such a measure takes effect (or before it does), the Operator will provide the Creator, on a durable medium (by email), with a statement of reasons setting out the specific facts and the provision breached, unless disclosure of the reasons is prohibited by law or by an order of a public authority. 10.3 Termination by the Operator. The Operator may terminate the contract with the Creator on 30 days' notice, communicated on a durable medium together with a statement of reasons. The Operator may terminate the contract without notice (with immediate effect) only: (a) where required to do so by law or by a decision of a public authority; (b) in the event of repeated breach of the Terms by the Creator; or (c) in the event of a serious breach, in particular offering unlawful content, fraudulent conduct, or endangering the security of the Platform or its users. 10.4 Cancellation of the account terminates the rights granted under Art. 5.1; statutory and tax retention obligations are not affected. 10.5 If the Creator's account is terminated, the Operator will make reasonable efforts to preserve Buyers' access to performance already purchased; however, the Creator remains responsible for such performance and for taking care of Buyers. 10.6 Export window. After termination (by cancellation or non-payment of the subscription), the account moves into an "export only" mode for 30 days: the Creator may download complete data from the app (products, orders, buyers, templates, billing documents) in CSV/JSON format. After 30 days, the data is permanently deleted by the Operator from the production database, except for data required to fulfil legal obligations (in particular accounting and tax documents) and anonymised aggregates; details are set out in the DPA, Art. 8. 10.7 Access to data. For the duration of its account, the Creator has access to data it created on the Platform or that arose from its sales activity (products, orders, Buyer data to the extent set out in the DPA, revenue overviews), and may export it. The Operator has access to the same data to the extent necessary to operate the Platform and fulfil legal obligations; it may use aggregated anonymous data to improve the Service. The Operator does not provide the Creator's data to third parties outside the List of Processors. 10.8 The Operator is a small enterprise within the meaning of Regulation (EU) 2019/1150; the internal complaint-handling system under Art. 11 and the designation of mediators under Art. 12 of that Regulation therefore do not apply. The Operator handles Creators' complaints and objections under the procedure in Art. 18.5 of these Terms.
11.1 The Operator provides the Service with professional care but does not guarantee its uninterrupted, error-free operation or its fitness for a user's particular purpose. Rights arising from defective performance apply only to the extent permitted by law. The Operator is not liable for indirect or consequential damages or for lost profit, in particular for damage caused by outages, errors, data loss, or misuse of content by third parties. 11.2 Aggregate limitation of liability. The Operator's total aggregate liability for any damages and claims arising from these Terms and related documents is limited to the sum of the amounts actually paid by the Creator for the Service during the 12 months preceding the occurrence of the first damage (for a contract of shorter duration: the amounts actually paid since the start of the contract), but no less than CZK 5,000. This limitation does not apply to the extent not permitted by law, in particular for damage caused wilfully or by gross negligence (Section 2898 of the Czech Civil Code) and for harm to a person's natural rights. Where the Creator is a consumer, the limitation of liability applies only to the extent permissible against a consumer. 11.3 Availability (SLA) of paid plans. For paid plans (Standard, Profi, and Studio), the Operator uses reasonable efforts to maintain the availability of the Platform's core functions at a level of at least 99.5% in a calendar month. This commitment applies only to the core operation of the Platform that the Operator directly controls (account access, display of profile and products, and payment processing on the Platform side). The commitment does not apply in particular to: - third-party services and integrations (e.g. Stripe, Cloudflare, Mailgun, and other external services), which are listed on the Processors page; - planned maintenance, of which the Operator gives reasonable advance notice (typically outside peak hours, with at least 48 hours' notice); - outages and restrictions beyond the Operator's reasonable control (force majeure) or caused by the conduct of the Creator or third parties or by improper use of the Platform; - the free plan (Free) and features in trial operation (beta, Art. 12). 11.4 Service credit. In the event of a demonstrable failure to meet the 99.5% availability target in a given calendar month, the Creator may request an extension of the subscription corresponding to the period of unavailability, at a rate of 1 day for each commenced 0.1% shortfall below the target, up to a maximum of 14 days per month. The request must be submitted within 30 days of the end of the affected month at hello@creatorbox.cz. This is the Creator's sole remedy for unavailability, and the provisions on limitation of liability are not affected by it. 11.5 Indemnification by the Creator. The Creator will indemnify the Operator in full against claims by Buyers or third parties, claims arising from infringement of intellectual property rights, breaches of consumer-protection law, and any additional tax assessment arising in connection with the Creator's sales, except to the extent the claim arose from the Operator's breach of its obligations. Where the Creator is a consumer, its indemnification obligation is limited to the extent corresponding to its statutory liability. 11.6 Indemnification by the Operator (IP). The Operator will indemnify the Creator against a substantiated claim by a third party alleging that the mere use of the creatorbox application itself infringes that party's intellectual property, provided that the Creator notifies the Operator of the claim without undue delay, allows the Operator to conduct the defence, and provides the Operator with reasonable cooperation. This indemnity does not apply to content inserted by the Creator, to combination with other systems, to a modified version, or to use in breach of the Terms.
12.1 Features expressly labelled as "beta", "early access", or "pilot" are provided "as is": without any guarantee of availability, without an SLA, and subject to being discontinued or materially changed at any time. The commitments in Art. 11.3-11.4 do not apply to such features; the exclusion of liability applies to them to the extent permitted by law (a consumer's statutory rights are not affected). 12.2 Feedback. The purpose of beta features is rapid feedback. By providing input, the Creator grants the Operator a non-exclusive licence to use it for the development of the Service (feedback does not contain Buyers' personal data).
13.1 Commitment: data belonging to the Creator and its Buyers is NOT used to train AI models of the Operator or of external AI providers. When external models are used (e.g. OpenAI Ireland Limited, Anthropic PBC), processing is configured so that data may not be retained for training or for longer than necessary to generate the specific output. This commitment is contractual in nature, and its breach by the Operator is treated in the same way as a breach of the DPA. 13.2 Transparency. If the Operator adds AI-based features to the Service (e.g. suggested product descriptions, generated cover images, review summaries), it will label them in the interface (typically "AI-suggested"). The Creator decides whether to use, edit, or discard the suggested output. 13.3 AI provider. The specific AI provider is listed in the List of Processors (creatorbox.cz/zpracovavame); a change is governed by Art. 4 of the DPA (30 days' advance notice, right to object). 13.4 Responsibility for output. AI output may be incorrect, biased, or inappropriate. The Operator is not liable for damage caused by the Creator's use of unreviewed AI output (in particular by delivering it to a Buyer). 13.5 EU AI Act. For the purposes of the EU Regulation on Artificial Intelligence (2024/1689), the current AI features are classified as minimal-risk systems. Should the Service later offer features falling into a higher risk category, the Terms will be supplemented and the Creator will be informed in advance under Art. 19.
14.1 The Platform, its software, design, and trademarks belong to the Operator. The Creator is granted a non-exclusive, non-transferable right to use the Platform for the duration of its account. 14.2 Neither the Creator nor any other user may retrieve, copy, or automatically process (scrape) data or content from the Platform without the Operator's written consent. 14.3 References. With the Creator's prior express consent, the Operator may include the Creator's name or brand in references (on the website, in presentations, on social media) and in anonymised case studies. The Creator may withdraw consent at any time (by email at hello@creatorbox.cz), effective within 30 days. The Creator may state that it uses the creatorbox service; it may use the creatorbox logo and brand only in accordance with the publicly available brand guidelines, sent on request to hello@creatorbox.cz.
15.1 In relation to Buyers' personal data processed in connection with the Creator's sales (performance of the purchase agreement and customer care), the Creator is the controller and the Operator acts as its processor under a data processing agreement (DPA), which forms an annex to these Terms. 15.2 For the Operator's own purposes of operating the Platform (setting up and administering accounts, security, fraud prevention, analytics, invoicing the Creator, and fulfilling legal obligations including DAC7), the Operator is an independent controller. 15.3 Payments are processed by Stripe as an independent controller under its own terms. 15.4 The processing of Buyers' personal data between the Operator and the Creator is governed by the data processing agreement (DPA), which forms an annex to these Terms. Further details are set out in the Privacy Policy. 15.5 The Operator will notify the Creator of a breach of security of personal data for which the Creator is the controller without undue delay and no later than 48 hours after becoming aware of it, so that the Creator can meet its own obligation to notify the supervisory authority within 72 hours under Art. 33 GDPR. Details are set out in the DPA, Art. 6. 15.6 Retention period. The Operator retains account data for the duration of the account and, after its cancellation, for the period necessary to fulfil legal obligations, in particular accounting and tax obligations. Details are set out in the Privacy Policy.
16.1 The Creator must label content that may be unsuitable for children and young people if it could endanger their physical, psychological, or moral development. 16.2 Where a Creator predominantly creates content unsuitable for minors, it must inform the Operator; the Operator will mark such a profile as intended for adults only. 16.3 Access to content unsuitable for minors may require a truthful declaration by the Buyer that they have reached the age of majority. 16.4 Publishing pornography or gratuitous violence is prohibited (Art. 5.4); the Operator will promptly remove such content and, in the event of a serious or repeated breach, may cancel the account.
17.1 Where a Creator's video content contains a commercial communication (advertising, sponsorship, or product placement), the Creator must label it using the Platform's feature when uploading the video, or subsequently. If the Creator fails to label it, the Operator is entitled to label the content itself or to remove an unlabelled video. 17.2 Commercial communications must not be hidden, must not use subliminal techniques, must not violate human dignity, incite discrimination, or encourage conduct endangering health, safety, or the environment. 17.3 Commercial communications for tobacco and similar products and electronic cigarettes are prohibited; commercial communications for alcoholic beverages must not target minors or encourage excessive consumption; commercial communications for medicinal products and treatments available only on prescription are prohibited. 17.4 Commercial communications must not harm minors, in particular by encouraging purchases that exploit their inexperience or by urging them to persuade their parents. 17.5 These rules are based on Act No. 242/2022 Coll., on the services of video-sharing platforms. In the event of a breach, the Operator is entitled to take reasonable measures, up to and including cancellation of the account.
18.1 Anyone may report content they consider unlawful or in breach of the Terms, through the feature on the Platform or at hello@creatorbox.cz. A notice of unlawful content should include: (a) a sufficiently substantiated explanation of why the content is considered unlawful; (b) the exact location of the content (URL); (c) the name and email of the person reporting (except for reports concerning sexual abuse and similar criminal offences, where identity is not required); and (d) a statement that the notice is submitted in good faith and that the information provided is accurate and complete. 18.2 Where a report concerns unlawful content or a breach of the protective obligations in Art. 16 and 17, the Operator follows a formal procedure: it acknowledges receipt of the report, assesses the content, and, without undue delay, as a rule within 15 days, informs the reporting person of its decision and of the possibilities for redress. 18.3 Where a report concerns another breach of the Terms, the Operator decides on any measures at its own discretion. 18.4 Where the Operator finds content to be unlawful or in breach of the Terms, it may in particular restrict its visibility (including removal or disabling access), instruct Stripe to suspend processing of the Creator's transactions, or suspend or cancel the account under the procedure in Art. 10.2-10.3. The Operator will provide the affected user with a statement of reasons containing: a description of the measure taken, the facts and circumstances on which the decision is based, an indication of the legal ground (for unlawful content) or the provision of the Terms breached (for a breach of contractual rules), information on any use of automated means, and information on the possibilities for redress - including an objection under Art. 18.5 and the right to go to court. 18.5 If a user disagrees with how a report was handled or with a measure taken, they may lodge an objection at hello@creatorbox.cz; the Operator will assess it without undue delay, as a rule within 15 days. The possibility of seeking judicial protection is not affected. 18.6 In the event of repeated misuse of the reporting feature, the Operator may suspend that feature for the user. If the Operator becomes aware of a threat to a person's life or safety, it will promptly notify the competent authorities. 18.7 The Operator is a micro or small enterprise within the meaning of Art. 19 and 29 of Regulation (EU) 2022/2065 (DSA); the obligations of Sections 3 and 4 of Chapter III of that Regulation therefore do not currently apply to it. Should the Operator cease to meet the conditions for this exemption, it will supplement the Terms accordingly.
19.1 The Operator may amend the Terms. It will inform the Creator of material changes by email and in the app at least 30 days in advance. For changes required by a legal obligation, a security fix, or changes evidently in the Creator's favour, the notice period may be shorter. If the Creator does not agree with a change, it is entitled to cancel its account before the change takes effect.
20.1 The Terms are governed by the law of the Czech Republic. Disputes are decided by the competent courts of the Czech Republic; however, where the Creator is a consumer resident in another EU member state, this does not affect the rules on jurisdiction under Regulation (EU) No. 1215/2012 (the option to sue and be sued in the place of the consumer's residence), nor the mandatory protective provisions of the law of the state of the Creator's habitual residence. 20.2 Where the Creator is a consumer, it may contact the Czech Trade Inspection Authority as the out-of-court consumer dispute resolution body - Ústřední inspektorát - oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, website adr.coi.cz, email adr@coi.cz.
21.1 Survival of provisions. The provisions on intellectual property, limitation of liability, indemnification, AI, and taxes remain in effect even after the account is terminated. 21.2 Assignment. The Operator may assign its rights and obligations under the Terms to a legal successor; the Creator may do so only with the Operator's consent. 21.3 Force majeure. The Operator is not liable for delay or non-performance caused by circumstances beyond its reasonable control (in particular armed conflicts, pandemics, large-scale power grid or internet outages, or cyberattacks on third-party infrastructure). 21.4 Delivery of notices. Notices are delivered by email to the address associated with the account. 21.5 Priority and completeness. These Terms, the Price List, the Privacy Policy, the DPA, and the List of Processors constitute the entire agreement between the Operator and the Creator. The relationship between the Creator and the Buyer is governed exclusively by the Creator's Sale Terms. The Operator may provide the Creator with an optional default template; the Creator must adapt it to its own Products before use, adopts it as its own terms of sale, and bears full responsibility for it. The content of the Creator's Sale Terms is determined by the Creator; the Operator does not set the terms of sale of the Products. 21.6 Severability and language. If any provision is invalid, the remaining provisions remain in effect. The Czech-language version is authoritative; any translations are for information only.